salesforce INTEGRATION

customer relationship management solutions

Salesforce CRM can accelerate and increase sales, enhance customer loyalty and grow marketing capabilities. But how can organizations extend Salesforce to streamline business processes and maximize services? Falcon-Software’s Salesforce services are designed to help you manage your sales processes through a holistic approach, ensuring that all your complex business and solution channels are focused on delivering real results.

 

Assessment & Planning

We begin by providing deep insights into your organizations ability to utilize Salesforce through a series of assessment procedures and tasks. Whether you are new to the Salesforce platform or a long-time user, we can help assess and plan business needs and outcomes, as well as provide deep consultation on integration with other vital business software.

  • Strategic Insights and Planning
  • Technical and Functional Integration Mapping
  • Salesforce Sales Team Readiness Training
Strategy & Integration

With a focus on customer journey and engagement, we help to strategically integrate into back-end systems that effect sales opportunities. Falcon-Software has been integrating software for over 20 years, and specializes in improving operational efficiencies between CRM, CMS, Marketing and Commerce, to provide a more streamlined experience, that help increase sales funnels. 

  • Lead Persona and Use Case Journey Mapping
  • Customer Brand and Loyalty Program Development
  • Integration of Cloud and On-Premise Applications
Deployment

It’s important to know how to leverage Salesforce “out-of-box” with configuration, workflows, custom reports and more. It’s also important to be able to get more from the platform with integration, completely customized interfaces, unique processes, and custom-built solutions.

  • Salesforce Legacy Data Migration
  • Content Management Integration
  • Customer First Commerce
Monitoring

Managing and tracking expected Key Performance Indicators (KPI’s) can be tricky, and hard to identify. Falcon-Software will help put into place measurable result driven analytics and tools that your organization can use to understand the success of your campaign and overall business strategies.

  • Real-time Customer Account Monitoring
  • Opportunity Tracking and Communications
  • Instant Analytic and Reporting Dashboard
Support Services

We offer end-to-end support, and understand that your initiatives are a journey not an event. We can manage every aspect of your project, or we can help your organizations ability to execute any of your Salesforce initiatives. Falcon-Software can help any customer through our ability to offer unique managed services that leverage our team.

  • Managed Services Packages
  • 24/7 Support
  • Health Checks

 

We’ve Got Your Salesforce Integration Needs Covered!

Effective integration of Salesforce with your enterprise systems, such as ERP, CMS, commerce and digital marketing applications, is critical to enabling your sales team, increasing revenue and better serving your customers. Falcon-Software’s Salesforce integration services are designed to help you manage and leverage the ever-increasing amount of data generated by your daily customer interactions, ensuring complete connectivity.


Are you ready to start a conversation? Get In Touch

Are you ready to start a conversation? Get In Touch

Or call us toll-free: 800.707.1311