Assessment & Planning
We begin by providing deep insights into your organizations ability to utilize Salesforce through a series of assessment procedures and tasks. Whether you are new to the Salesforce platform or a long-time user, we can help assess and plan business needs and outcomes, as well as provide deep consultation on integration with other vital business software.
- Strategic Insights and Planning
- Technical and Functional Integration Mapping
- Salesforce Sales Team Readiness Training
Strategy & Integration
With a focus on customer journey and engagement, we help to strategically integrate into back-end systems that effect sales opportunities. Falcon-Software has been integrating software for over 20 years, and specializes in improving operational efficiencies between CRM, CMS, Marketing and Commerce, to provide a more streamlined experience, that help increase sales funnels.
- Lead Persona and Use Case Journey Mapping
- Customer Brand and Loyalty Program Development
- Integration of Cloud and On-Premise Applications
It’s important to know how to leverage Salesforce “out-of-box” with configuration, workflows, custom reports and more. It’s also important to be able to get more from the platform with integration, completely customized interfaces, unique processes, and custom-built solutions.
- Salesforce Legacy Data Migration
- Content Management Integration
- Customer First Commerce
Managing and tracking expected Key Performance Indicators (KPI’s) can be tricky, and hard to identify. Falcon-Software will help put into place measurable result driven analytics and tools that your organization can use to understand the success of your campaign and overall business strategies.
- Real-time Customer Account Monitoring
- Opportunity Tracking and Communications
- Instant Analytic and Reporting Dashboard
We offer end-to-end support, and understand that your initiatives are a journey not an event. We can manage every aspect of your project, or we can help your organizations ability to execute any of your Salesforce initiatives. Falcon-Software can help any customer through our ability to offer unique managed services that leverage our team.
- Managed Services Packages
- 24/7 Support
- Health Checks