Client Survey

Please take a moment to complete our Client Survey. One randomly chosen client will receive a free online commercial!

What are your company’s biggest business challenges for the next year?
(Rank in order of importance)

	Lead Generation / attracting new customers
	Maintaining and growing market share
	Improving operational efficiencies
	Improving sales force productivity
	Strengthening relationships with your customers
	Improving customer service efficiency
	Improving relationships with distributors and suppliers
	Understanding how eBusiness can help your company

2.	Does your company actively engage in eBusiness strategy planning?

Yes

How important do you consider eBusiness to the needs of your company?

Very Important		Not Important
Important		Not Sure

What is the biggest barrier your company has with implementing an effective
eBusiness strategy?

	Lack of internal eBusiness expertise
	Lack of a long-term eBusiness strategy
	Budget
	Channel Conflict
	Lack of executive buy-in
	Other

How important is eBusiness to your customers?

Very Important		Not Important
Important		Not Sure

How important is eBusiness to your channel partners?

Very Important		Not Important
Important		Not Sure

What are you primary strategic objectives for your website?
(Please check all that apply)

	Generate sales leads
	Sell online
	Provide information about our company
	Generate brand awareness
	Enhance customer service
	Streamline channel partner support and communications
	Expand into global markets
	Generate operational efficiencies
	Other

What benefits has your website provided your company?
(Please check all that apply)

	Improved communications with your customers
	Lead generation
	Increase efficiencies
	Reduction in print collateral costs
	Increased sales
	Streamline communications and support of channel partners
	Few or no benefits have been realized
	Other

How do you measure the success of your website?
(Please check all that apply)

	Number of qualified leads generated
	The ratio of online self-help customer service requests compared to offline customer service calls
	The amount of cost savings generated by the website
	Online sales generated
	Meeting subjective general goals
	We have no system in place
	Other

10.

What initiatives is your company considering in the next 1-2 years?
(Please check all that apply)

	Back-end inventory integration with your website
	Customer Relationship Management System
	Content Management System
	Website Globalization (Multilingual/cultural versions of the website)
	Advanced lead generation capabilities
	End-user eCommerce capabilities
	Distributor eCommerce capabilities
	Rich Media marketing
	Webinars
	Email marketing
	Search Engine Optimization
	Online advertising
	We have no initiatives planned
	Other

11.

Does your company have an allocated budget for
eBusiness initiatives?

Yes

12.

If yes, will your budget for eBusiness initiatives be
increasing in 2006?

Yes

Comments:

Identification:

Name:	Company:

May we contact you to discuss your survey responses?		Yes No

Preferred Contact #:		(enter your phone number or email address)

Thank you for your assistance. We appreciate your input.

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