Managing Spam for Falcon-Hosted Email Accounts

Falcon’s email hosting service includes an optional Spam filter for each account. You can customize the Spam filter settings to apply specific actions to emails that qualify as high, medium or low probability of being junk mail.

You can choose to tag emails with special text, send the email to a specified folder in your email program or, delete the emails altogether. We have prepared instructions to guide you through the most popular custom setting.

Custom Setting Features

• Emails that qualify as High probability of being Spam will be deleted. These emails may not be downloaded to another email program.
• Emails that qualify as Low or Medium probability of being Spam will have text added to the subject line indicating that they are “Junk Mail”.
• You will create a Junk mail folder within your email program (such as Outlook) and all emails that qualify as Low or Medium probability of being Spam will get downloaded to that folder. This will allow you to preview these emails to ensure valid messages have not been tagged.

Instructions:

1. Login to SmarterMail:
    
   Go to mail.yourcompany.com and type in your full email address (ie youraccount@yourcompany.com) and your email password.
    
2. From the SmarterMail menu, select Settings > My Spam Filtering
3. Select ‘Override Spam settings for this account’
    
   
4. Choose new Spam settings:
   
   • Under Low Probability of Being Spam, select ‘Add text to subject line’.
   • Under Medium Probability of Being Spam, select ‘Add text to subject line’.
   • Under High Probability of Being Spam, select ‘Delete message’.
    
5. Update Trusted Senders list:
   
   Under Trusted Senders, enter email addresses or domain names that will skip Spam checking (enter one email address or domain name per line).
    
6. Click ‘Save’ (at the top of the page).
   
   
7. Set up a Junk Email folder with filters in your mail program so you can review your Spam.
   
   » Download instructions for Outlook users here
   » Download instructions for Outlook Express users here
   » Download instructions for Netscape users here

Excellent Help resources covering all email-related topics are available on line at http://www.smartertools.com/Help/SmarterMail/Pro/v2/Default.aspx?p=SA&v=2.0.1837

If you have any further questions regarding your email account or Spam filtering options,
please contact .

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