Here you’ll find answers to the most common questions about the company, our IT project resourcing, turnkey web delivery services, platform specializations, and client engagement models. Whether you’re a government agency, a global systems integrator, or a private enterprise in need of scalable digital talent, this page is for you.
General Questions
Falcon Software specializes in IT project resourcing and turnkey web solution delivery for mid to enterprise-level organizations. We provide certified and experienced professionals, full project design, development and delivery teams, and platform integration across CMS, CRM, DXP, eCommerce, AI‑powered search, and portal solutions.
We’ve been delivering IT and digital solutions since 1994: over three decades of enterprise delivery experience.
Falcon Software is a privately-held agency, incorporated in the province of BC and co-owned by Gary and Kristen Eisenstein, whose complementary leadership fosters a workplace culture centered on respect, inclusion, and support. With deep roots in the British Columbia region, Gary and Kristen’s long-standing commitment to the community is reflected not only in their business ethos but also in their civic engagement.
Yes. Falcon Software is a Better Business Bureau Accredited business with an A+ rating, a recognition of our long-standing commitment to ethical business practices and client trust.
In addition, Falcon’s founder and president Gary Eisenstein serves on the Executive Committee and Board of Directors for the BBB of Victoria, British Columbia, a role he has held since 2010. This leadership reflects our dedication to transparency, accountability, and community-focused values in both public and private sector engagements.
We partner with mid-sized to enterprise-level organizations in both the public and private sectors. Our clients include global service integrators such as IBM, KPMG, and Deloitte, as well as federal agencies like the Canadian Forces, provincial governments including British Columbia, Alberta, and Ontario, and municipalities such as the City of Nanaimo.
We also provide IT resources to companies like Microsoft, Prince Rupert Port Authority, and Benton Public Utility District, along with a diverse range of businesses across North America.
With an administration office located in Victoria and a satellite office in Seattle, we service all of Canada and the United States. Our primary markets are British Columbia, Alberta, Ontario, California and Washington State.
Yes. We’re happy to provide client references, success stories, and case studies upon request and we can share examples across multiple industries and solution types to demonstrate our capabilities.
Absolutely. We’re highly experienced in collaborative delivery models where Falcon integrates with client-side developers, IT staff, or other digital agencies. We’ll align with your internal governance processes, tools, and sprint cadence to ensure smooth coordination and clear ownership across all roles.
At Falcon Software, we prioritize a people-first approach to hiring and workforce development. Our recruitment strategy focuses on selecting individuals with a well-rounded blend of technical and business expertise, coupled with a strong work ethic that fosters collaboration, adaptability, and continuous learning. We are deeply committed to embracing and celebrating the diverse backgrounds, nationalities, abilities, and perspectives of our employees, contracted resources, and vendor partners. More about our social values.
IT Project Resourcing Questions
We offer certified and experienced IT professionals, including Project Managers, Business Analysts, Creative & UI/UX Designers, Full-Stack Developers, DevOps Engineers, Cloud and Solutions Architects, and QA Testing Specialists, available for short-term contracts or long-term digital transformation initiatives. Find out more
Yes. We offer flexible engagement models including short‑term, project‑based, and long‑term embedded team support.
Absolutely. Our team includes professionals certified in PMP, PMI-ACP, Agile, Certified Scrum Master, Microsoft, Adobe, Salesforce, AWS, Google Cloud, Azure, Kubernetes, Docker, ServiceNow, and more, covering cloud, DevOps, accessibility, UI/UX, QA/QC, and enterprise solution architecture.
Typically, we can onboard vetted, qualified candidates within 3–7 business days, subject to role availability.
Yes. We understand procurement requirements, compliance standards, and governance frameworks common to government and regulated industries.
Turnkey Project Delivery Questions
Turnkey delivery means we handle the entire project lifecycle: consulting, discovery, planning, design, development, testing, deployment, and post-project support.
Falcon Software delivers enterprise-grade digital solutions using a broad and adaptable technology stack. Our development teams are fluent in modern programming languages and frameworks such as .NET, Java, PHP, Python, Node.js, React, Angular, Ruby on Rails, and GraphQL, paired with robust databases like SQL Server, PostgreSQL, and MongoDB.
We build, deploy, and manage solutions across Microsoft Azure, Amazon Web Services (AWS), and hybrid cloud environments, using containerized infrastructure and CI/CD pipelines powered by Azure DevOps, Docker, and Kubernetes.
For organizations adopting a composable approach, we also support headless CMS platforms, OpenAI and AI-powered integrations, and microservices architectures designed for scalability, modularity, and speed.
Falcon Software has expertise in a broad range of enterprise platforms and technologies, including:
Content Management Systems: Adobe Experience Manager, Sitecore, Kentico, Progress Sitefinity, WordPress, Drupal, Contentful, Crownpeak, and Agility CMS
DX Platforms & Composable Architectures: Optimizely, Acquia, Liferay, and headless CMS solutions paired with API-first architecture
CRM & Business Platforms: Salesforce, Microsoft Dynamics 365, SharePoint, Power BI
Search & AI-powered Chats: ElasticSearch and ai12z
Digital Commerce: commercetools, WooCommerce, and integrations with Salesforce Commerce.
Beyond our deep expertise with industry-leading platforms, Falcon Software offers a unique hybrid delivery model. We combine a vast network of pre-vetted specialty contractors with an in-house core team of senior project managers, business analysts, UI/UX designers, full-stack developers, solution and cloud architects, QA/QC testers, and post-launch support professionals. This structure enables us to deploy nearly any recognized web-based platform with precision and efficiency.
Our flexible model allows us to scale up for complex enterprise builds or scale down for targeted integrations, ensuring each client receives a future-proof, cost-effective solution aligned with their digital roadmap and governance standards.
Yes. Our full‑stack teams manage UI/UX, middleware integration, custom APIs, and cloud infrastructure such as Azure and AWS.
Yes. Falcon Software offers both digital accessibility audits and ongoing compliance support to help organizations meet industry standards such as WCAG 2.1 AA, Section 508, and AODA.
Our certified accessibility strategists perform comprehensive assessments of your website or application using a combination of automated scanning tools and manual testing. We identify barriers affecting users with visual, auditory, motor, and cognitive impairments and provide a prioritized remediation plan.
Beyond audits, we integrate accessibility best practices throughout the design and development process, ensuring your digital experience is inclusive, legally compliant, and aligned with enterprise and public sector governance requirements.
Most projects range from 8 to 24 weeks, depending on complexity and scope and use agile and hybrid methods aligned with your governance.
Security, Pricing & Procurement Questions
Yes. Falcon Software follows Canadian and US industry best practices in application security, data privacy, and infrastructure compliance. Our delivery approach is aligned with recognized frameworks such as OWASP, and we design solutions in accordance with PIPEDA (Personal Information Protection and Electronic Documents Act), ISO/IEC 27001, and SOC 2 standards.
For government and regulated industry projects, we support additional requirements including Canadian data residency, controlled access protocols, and full vendor documentation as part of our compliance and procurement processes.
Yes. Falcon Software carries $5-million in comprehensive Commercial General Liability and Errors & Omissions coverage through CFC Underwriting Limited. Proof of coverage is available upon request as part of any procurement or RFP assessment process.
We offer highly competitive hourly rates in both Canadian and US currency for time and material projects, fixed‑price projects, and milestone‑based pricing models for both median and senior-level resources, depending on project type, experience level, and scope. Contact us for our current hourly rates.
Yes. We regularly respond to request for proposal and structured procurement processes for both public and private sector clients. Our team can supply all required documentation including proof of insurance, confidentiality agreements, pricing breakdowns, resource resumes, and company profiles. We’re experienced with multi-phase selection cycles, vendor vetting, and government compliance checklists.
Project Engagement & Support Questions
Getting started is easy. Whether you’re looking for project resourcing, turnkey delivery, or a hybrid approach, we begin with a focused discovery session to understand your goals, internal processes, technical environment, team capabilities, scope, timeline, and budget. From there, we deliver a detailed proposal with flexible engagement options and assemble a team tailored to your needs. Contact us to schedule an intro call or submit your request for proposal.
Yes. Falcon Software’s projects are managed through a PMO-led approach that blends PMP-based discipline with Agile and hybrid delivery models, tailored to fit your organization’s governance structure and technical environment.
Our project methodology supports multi-phase lifecycles, from vendor selection and onboarding through to stakeholder alignment, compliance checklists, and risk management. We align with Agile sprints or hybrid phased delivery as needed, conduct regular QA/QC and UAT cycles, and ensure knowledge transfer and SOP handoff at project completion.
Whether supporting a global systems integrator or a government client with strict compliance protocols, our flexible approach ensures visibility, accountability, and repeatable outcomes without unnecessary red tape.
Absolutely. Many clients start with staffing, then engage us for full delivery—or vice versa. We scale to match your evolving needs.
Yes. As part of our delivery process, we provide administrator and content editor training, technical handover documentation, end-user guides and Standard Operating Procedures (SOPs). Training can be delivered virtually, on-site, or recorded, depending on client preferences.
Yes. Falcon Software provides flexible post-launch support packages tailored to your needs. These packages can include bug fixes, content updates, site enhancements, security patching, performance optimization, and platform software updates.
We also support ongoing SLA-based troubleshooting and issue resolution. Whether you need short-term stabilization after go-live or a long-term managed support arrangement, we’ll ensure your platform stays secure, optimized, and aligned with evolving business needs.
Yes. While Falcon Software does not operate its own physical hosting infrastructure, we provide comprehensive hosting management and infrastructure support for platforms on Azure, AWS, and hybrid cloud environments.
This includes environment setup and configuration, DevOps pipeline implementation, staging and production support, and integration with performance monitoring, backup, and alerting tools. We ensure your cloud infrastructure is optimized, scalable, and aligned with your compliance and performance requirements.
Still Have Questions?
If you didn’t find what you were looking for, we’re here to help. Whether you need certified IT professionals, full-cycle project delivery, or just expert advice on your next digital initiative, Falcon Software brings over 30 years of experience, proven processes, and platform-agnostic expertise to every engagement.
Contact us to start a conversation or request a tailored quote.
FAQ Page Last Update: June 2025