Gary and Kristen Eisenstein

Established in the spring of 1993 and officially incorporated the following year, Falcon Software is headquartered in Victoria, British Columbia, and led by Gary and Kristen Eisenstein (pictured right), who serve as the current officers and principal shareholders, directing operations from the Victoria office.

Quick Facts

  • Founded by Gary Eisenstein in 1993
  • Privately-held agency, incorporated in the province of BC
  • Offices are located in Seattle and Victoria
  • 800+ IT projects completed since 1994
  • Accredited member of the BBB since 2002, with an A+ rating
  • We carry a $5-million commercial general liability insurance policy

Our teams are comprised of experienced managers, dedicated employees, and a broad network of specialized contract workers, all meticulously aligned to meet each project’s unique technical requirements and strategic business goals.

Long before the onset of the COVID-19 pandemic, we adopted a progressive work-from-home model. This forward-thinking approach allows us to strategically position our teams across Canada and the United States. By leveraging this decentralized setup, we are able to selectively recruit professionals who possess the precise technological expertise required for each project. Moreover, this model ensures alignment with our clients’ regional time zones, significantly enhancing our ability to collaborate effectively and efficiently, thereby optimizing project outcomes. Falcon Software does not hire or contract offshore resources.

Leadership Group

Falcon Software offers a unique blend of strategic consulting, creative thinking, and enterprise-level IT services and support across all channels, led by a highly talented, dedicated, and passionate leadership group.

Gary Eisenstein, Falcon Software president

Gary Eisenstein, President

Gary is the founder of Falcon Software, and also serves as the Vendor & Client Relations Manager.

Heather MacFayden, Falcon Software vice president

Heather MacFayden, Vice President

Heather has been with Falcon Software since 1994, and also serves as the PMO Manager.

Kristen Eisenstein, Falcon Software general manager

Kristen Eisenstein, General Manager

Kristen has been with Falcon Software since 2018, and also serves as the Operations Manager.

Mirko Freund, Falcon Software head of technology

Mirko Freund, Head of Technology

Mirko has been with Falcon Software since 2010, and also serves as the Principal Web Solutions Architect.

Andrew Black, Falcon Software frontend engineer

Andrew Black, Principal Frontend Engineer

Andrew has been with Falcon Software since 2011, and also serves as a Senior Full Stack Developer.

Peter Urquhart, Falcon Software backend engineer

Peter Urquhart, Principal Backend Engineer

Peter has been with Falcon Software since 2014, and also serves as a Senior Full Stack Developer.

Project Management Office

Heather MacFayden, our Vice President and current PMO Manager, has been an indispensable member of our team since 1994. Her pivotal contributions have significantly shaped our project processes, consistently emphasizing a customer-centric approach that has been the driving force behind our success.

Heather’s project teams uphold the highest standards in web design and development, strictly adhering to industry best practices. This includes compliance with accessibility guidelines, the implementation of responsive design principles, and rigorous data security protocols to ensure the utmost integrity and functionality of your projects.

What Our Clients Have to Say

The product owner for the BC Property Assessment Review Panel has nominated the work Falcon did on the Online Evidence Submission project for a Premier’s Award. He specifically cited the great work of the Falcon team.

Ministry of Jobs, Economic Development and Innovation

There are many metrics as to what makes for a great website, but being able to say that our new website is technically solid on launch day is a very important one. After the initial soft-launch of the new website, our site audit score jumped up to 89%. The benchmark for the elite 10% globally is 92%. Bravo Falcon!

Trade & Invest British Columbia

From the President

As I reflect on Falcon Software’s journey over the past three decades, I am struck by our multitude of successes and the valuable lessons we’ve learned along the way. More than anything, I truly cherish the great people I’ve had the privilege of working with through the years.

Looking ahead, what does the future hold for us? My answer remains unchanged, reflecting the ethos upon which Falcon Software was founded. Our fundamental business strategy is centered on listening to our customers and adapting to their ever-evolving digital needs. This approach fosters a collaborative partnership mentality that is at the core of everything we do.

By steadfastly adhering to this principle, I am confident in Falcon’s continued growth and success — Gary Eisenstein, April 2024.