Leadership Group

We’re a digital experience agency that offers a unique blend of strategic consulting, creative thinking, and enterprise-level IT services across all channels, led by a highly talented, dedicated, and passionate executive management team.

Gary Eisenstein

Gary Eisenstein — Founder and President

Gary founded Falcon Software in 1993 and currently serves as President and CSO. Gary also founded CMS-Connected in 2011 and serves as the President & Principal Analyst. CMSC brings industry insight into technologies, innovations, mergers, acquisitions, software platforms, products, and services through engaging interviews and compelling articles. Gary currently sits on the Executive Board of Directors at BBB Vancouver Island and is a member of the Executive Mentor Program at the University of Victoria.

Heather MacFayden

Heather MacFayden — Vice President, Project Management Office

Heather has been with Falcon Software since 1994 and currently serves as the VP and PMO and has been instrumental in shaping the company’s hugely successful project production process. Heather leads Falcon’s project teams to develop and deploy some of the most complex enterprise-level WCM, eCommerce, and portal solutions with an unwavering customer-centric focus. Heather is also a Senior Analyst at CMS-Connected and has a BA in Psychology from Queen’s University.

John Austin

John Austin — Digital Strategy & Alliances Manager

John has been with Falcon Software since 2022 and currently serves as the Digital Strategy & Alliances Manager and the company’s Business Analyst. John previously worked at Sitecore for nearly 10-years as Global Sr. Program Manager, as well as Sitecore’s Regional Sales Manager for Canada. With over 20 years of experience as an e-business and emerging internet technologies strategist/analyst, John possesses industry experience in both the B2B and B2C environments. He specializes in e-business planning, case analysis, client proposals for strategic IT solutions, strategic partnership identification and assessment, identifying and validating new technologies, and market opportunities.

Mirko Freund

Mirko Freund — Director of Technology

Mirko has been with Falcon Software since 2010 and serves as the Director of Technology and Senior Web Architect. Mirko architects and develops web-based solutions using cutting-edge platform technology and leads the Falcon Software development teams. Previously, Mirko was the IT Team Lead and Software Architect at Proximity Technology GmbH and specialized in Microsoft technology. Mirko also has a Master’s Degree in Computer Science and Business Administration from the University of Hamburg.

Kristen Eisenstein

Kristen Eisenstein — Operations & Accounts Manager

Kristen has been with Falcon Software since 2018 and serves as the Operations and HR Manager. Kristen has been a driving force in streamlining Falcon Software’s overall efficiency in daily operations, finances, and Falcon’s human resource department. Kristen also works in administration and editing at CMS-Connected, a Falcon Software subsidiary. Kristen’s prior experience includes special-needs program development and advocacy, commercial equipment leasing, and the installation coordination and training of business communications systems.

Many things have changed over the last thirty years, but what hasn't changed is our total commitment to the work we do and the clients we serve.

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